Loan Application Process
Loan Application Process
Pick a flow to follow an application across the teams, or step through the five pain points.
Customer
Loan officer
Credit & risk
Operations
No
Resend
Yes
Outcome
If approved
Submit application
Paper or PDF form
Email documents
Statements, BAS, ID
Send missing docs
Email back-and-forth
Receives outcome
By email or phone
Log in spreadsheet
Re-key customer details
Docs complete?
Credit assessment
Manual analysis
Risk review
Manual checks
Approve?
Loan settlement
Manual docs & funding
Manual reporting
Excel, ~2 h/day
P1
P2
P3
P4
P5
Every hand-off is manual, and the missing-document loop (dashed) runs over email before assessment can start.
Task
Decision
P1
Pain point
Replay
Pause